Frequently Asked Questions

Check out our most frequently asked questions here, if you still need help then please contact us at info@omgteas.co.uk

General Questions

Quality Matcha isn't just another type of green tea, it's the champagne of green tea. Matcha comes from the same plant as all tea, Camelia Sinesis but the way it is cultivated and processed is what makes matcha so special. Real matcha comes from Japan and is made from the finest shade-grown leaves stone-ground to a fine powder.

Translated from Japanese, matcha means "powdered tea". With regular green tea, which is infused in hot water, 85-90% of the nutrients are discarded with the leaves. However, with matcha, you're drinking the entire leaf so your body benefits from all the soluble and non-soluble elements of the tea first hand.

Matcha comes from the same tea plant (Camelia Sinensis) as all teas but about 4 weeks before it's harvested the Matcha tea field is shaded in bamboo (or a man-made bamboo equivalent), this special shading technique results in a 90% reduction of sunlight. The plants, now growing almost in the dark, compensate for the lack of light with an intense production of chlorophyll making the leaves rich in amino acids. The process encourages the chlorophyll to rise to the top and then at the time of harvest only the youngest most tender, emerald green leaves are picked from the top third of the bush.

After being steamed and then freeze-dried, the highest quality leaves are selected and the stems gently removed. The last step in producing our Matcha takes place in the factory where special granite stone mills grind the Tencha tea into superfine Matcha powder. The grinding itself is done in a cleanroom in which temperature and humidity are kept constant. Industrial quality air filters keep the air clean and eliminate bacteria and germs. One single stone mill grinds only up to 30-40g of tea per hour, which is the amount of one of our OMGTea Matcha tins. More rapid grinding would burn the leaves.

This very fine powder is mixed with water and drunk rather than being brewed and the leaves (or tea bag) discarded. This means you get all the benefits of the Matcha tea in every cup you drink - nothing is thrown away.

Yes all of our products are certified organic with Organic Farmers and Growers (OF&G).

OMGTea Matcha cultivation involves shading the plants with bamboo three to four weeks before harvesting. This process boosts the nutrient levels to of matcha to extraordinary levels.

The plants, which grow in near-darkness, compensate for the lack of light by producing an intense amount of chlorophyll. The leaves become packed with amino acids and the chlorophyll rises to the top, making the leaves a rich emerald green.

A Matcha rich and green in colour means that the leaves used were grown very well, with just the right duration of pre-harvest shading and other cultivation controls to encourage the plant to produce more chlorophyll. It tells us that the tea is rich in nutrition; higher in antioxidants and amino acids like L-theanine.

Yes it does but each ½ teaspoon serving (1gram) contains 34mg of caffeine, compared to 70-180mg for a cup of coffee. It is easily tolerated by most people for whom coffee makes them jittery this is because all of the other components that make up Matcha slow down the release of caffeine into the body. It usually takes three to six hours for this minimal amount of caffeine to be absorbed into the bloodstream; however the mental alertness and energy are apparent almost immediately upon drinking it.

The 'type' of caffeine in Matcha is different to that of caffeine in coffee, called Theophylline, which gives you a much more sustainable release of energy throughout the day.

In contrast to coffee, this timed-release mechanism tends to inhibit any sudden insulin increases, so there is no “crash” associated with quick drops in blood sugar that so many coffee drinkers feel an hour or so after drinking a cup. Nor does Matcha stimulate the production of cortisol, the stress hormone, as coffee can.

In other words, Matcha doesn’t give you that “wired” feeling. If you’re wary of caffeine, you can relax! And let Matcha help you relax!

So in a nutshell the combination of caffeine, phytonutrients, antioxidants and amino acids produces a fabulous effect on Matcha drinkers – the envious ability to be able to focus and be productive over an extended period of a few hours (for some, up to six hours). 

OMGTea comes from the Kagoshima prefecture and our award winning matcha is the pride and joy of our tea farmers. Kagoshima is on the southern island of Kyûshû, known for its lush vegetation and unspoilt landscape. The warm, humid climate provides the perfect conditions for growing matcha. Kagoshima is a volcanic island and as such has extremely nutrient-rich soils, at least eleven active volcanoes continue to provide the valuable minerals that help these extraordinary tea plants grow. Such optimum conditions enable the cultivation of the best quality organic matcha and it has been cultivated here for over 700 years. This long history and the ongoing optimisation of cultivation processes has made Kagoshima the second-biggest tea prefecture in Japan, specifically offering optimum conditions for organic matcha cultivation.

We run tests for heavy metals across our full product range on a regular basis and as a result of robust quality controls and laboratory analysis, we can guarantee that our matcha green tea is safe for consumption and does not contain any contamination of heavy metals outside of the legal limits. According to our General Specification we guarantee a value of no more than 5mg/ kg however in our analysis we detect around 0.1 mg / kg and in some cases the lead content is so low it is undetectable.

Furthermore, our matcha tea is 100% organic and produced in a sustainable way, so that the health promoting properties and taste are preserved.

Believe it or not, lumps are a sign of quality! At OMGTea we only use high-quality organic leaves that are gently and slowly stone ground to make sure the leaves are not burned and that the powder is fine.? This process not only ensures a smoother taste but it also ensures your matcha mixes better with water. The finer the powder however, the more prone it is to clumps. Clumps forming can be avoided if the matcha powder is sifted before adding water or if the clumps are broken down by whisking after you have added water.

To avoid clumps, we always recommend using a tea strainer which is made of very fine mesh. Simply hold the strainer over your mug or bowl and put the matcha through it before mixing and this will set you well on your way to making the perfect cup of matcha every time!

Due to Its caffeine content it might be advisable for pregnant women to avoid drinking Matcha, particularly in the first trimester. There are studies that suggest that 200-300mg of caffeine a day is a safe limit for pregnant women. A typical serving of Matcha has 30mg of caffeine.

The BBD for Matcha is usually 2-3 years (at OMGTea we set it at 2 years) if it’s kept in a dark, dry place at room temperature. The ideal way to preserve Matcha is of course to be refrigerated below +5C (41F) or fridge temperature after opening. The more it comes in contact with air and light, the faster the degradation.

Tins are the ideal packaging method for protecting and preserving Matcha tea. The tin is mechanically sealed air tight in Japan to ensure freshness; the lid is lined with a rubber sealant so that an airtight seal can be made again if the lid is screwed on properly. This ensures it is kept fresh as long as possible.

Definitely and probably the best alternative option for those addicted to coffee. Matcha gives an energy release 4-6 times longer than coffee, while also regulating blood sugar, meaning that you will feel both energised and content. The L-theanine effect relaxes and calms the nervous system, rather than over- stimulating it. Switch to Matcha and we can almost guarantee that you won’t need coffee to get you through your day. You might still like the coffee taste so go for de-caff as the coffee “hit” won’t be required anymore.

L-theanine (chemical name g-ethylamino-L-glutamic acid) is a rare, water soluble amino acid and has been shown in scientific and clinical studies to have a direct influence on brain activity, particularly reducing stress. It is found only in certain species of tea plants and most abundantly in Japanese Matcha. It was first discovered in 1949 and not only does it provide one of the important health benefits of tea, it is also the major flavour of green tea. 

L-theanine is responsible for increasing alpha brain wave activity, which in turn promotes relaxation. When combined with the stimulant caffeine it allows tea to induce a feeling of increased concentration over a longer period of time, compared to caffeine alone. This is because the effects of caffeine are being moderated by L-theanine.

Matcha has been used by the Zen Buddhist Monks for exactly these seemingly contradictory qualities. The timed release of energy by the caffeine and theophylline is at a rate that the body can deal with naturally (sustained 3-6 hours) while the powerful amino acid effect of the L-theanine relaxes and focusses. L-theanine encourages the transition from the beta brain waves of mental arousal to the alpha brain waves of relaxation. 

Since the Fukushima disaster, checking our teas for radioactivity has become a standard process. We mainly source our tea from cultivation areas in the Kyushu region in the southwest of Japan. These tea fields are more than 1,000 kilometers away from Fukushima. Since the incident we regularly analyze our products for radiation and all of our products are in the non-detectable area.

Matcha is naturally gluten-free. No colour or flavour enhancers, sugar, or anything added. Just pure Japanese organic matcha green tea.

Yes our full range of Matcha tea is vegan.

Payment

You can use any major debit or credit card, including American Express and PayPal.

Yes you can contact us on 01273 855882 to place an order over the phone if you'd prefer. However, we are a small team and aren't always able to get to the phone so it's much faster to order online via our website. It's also safer to order via the website as we won't need to take your credit card details.

We use Shopify as our platform, which is widely used and is PCI compliant.

They say: "Shopify is certified Level 1 PCI DSS compliant. This compliance extends to all online stores powered by Shopify. We are very serious about securely hosting your online store and have invested significant time and money to certify our solution is PCI compliant. From annual on-site assessments validating compliance to continuous risk management, we work really hard to ensure our shopping cart software and ecommerce hosting is secure."

Shipping

UK orders are shipped via Royal Mail and whilst we are unable to guarantee delivery timings, standard UK orders are usually delivered within 4 to 7 working days and first class within 2 to 3 working days.

Standard delivery for orders within the UK and under £40 is £3.50.

You qualify for free delivery to any UK address when you spend £40 or more in a single transaction. Please note that shipping of goods over 2kg will also incur a delivery charge (regardless of order value). 

Here is a list of shipping costs:

UK

• Standard Shipping: £3.50

• Express Shipping (first class Royal Mail): £4.50

• Free Shipping: on orders of £40 or more (maximum weight 2kg)

Heavy Goods Shipping (UK) • 2.5kg - 5kg: £10.00

• 5 - 10kg: £15.00

• 10kg - 25kg: £25.00

Unfortunately we have had to suspend EU shipments temporarily.

New border procedures, including additional customs paperwork, needed for parcels going to Europe, are putting extra pressure on turnaround and transit times and increasing costs. There is the addedcomplexity of customs charges as we are now outside of the EU and at the moment, we are unable to advise our European customers on what these may be. As a result, we don't feel that we can offer the level of service you deserve.

Thank you all for your support and we would like to reassure you that we are doing all we can to work out a solution that works for everyone and to be able to start shipping OMGTea products to our European customers again soon.

Please accept our sincere apologies for any inconvenience and if you should have any questions, don't hesitate to get in touch at info@omgteas.co.uk.

Yes, we continue to International countries including the United States, Canada, Australia, New Zealand, etc.

Unfortunately, we have had to temporarily suspend shipments to Europe whilst we work through the new shipping/duty requirements. However, we hope to be able to ship to our European customers again very soon.

International Shipping: £12.00 

Heavy Goods Shipping International 1-2kg: £15.00

2-4kg: £20.00

4-10kg: £50.00

10-25kg: £75.00

Standard shipping within the UK usually takes from 4 to 7 days however, since the start of the pandemic Royal Mail has experienced some delays due to extra pressure on postal services. In rare cases, this has resulted in standard parcels taking as long as 14 days.

If you haven't received your parcel within 7 working days of ordering, please contact us at info@omgteas.co.uk and we will check the status. Please note that whilst all of our standard packages are tracked, Royal Mail only provides details of whether or not delivery has been attempted and we are unable to provide delivery date/time windows.

Cancelling, Changing or Returning an Order

You can cancel your order up to 7 days after you've placed it.

We process orders quite quickly, usually on the same day if processed before 2pm (excluding weekends and bank holidays) but if you contact us right away, we will try our best to cancel it and refund you before sending out. Please email us at info@omgteas.co.uk with any order change or cancellation requests.

You can also return your order to us once you receive it and we'll issue a refund as soon as we've checked the items are unopened and in good condition. You will need to pay for the return postage, we recommend you use a signed for option as we can't issue a refund until we receive the goods.

You can cancel your order up to 7 days after you've received it.

You can also return your order to us once you receive it and we'll issue a refund as soon as we've checked the items are unopened and in good condition. You will need to pay for the return postage, we recommend you use a signed for option as we can't issue a refund until we receive the goods. Returns will take approximately 5 working days for the process once the goods have arrived. Items must be in original packaging. If our labels are removed from the product, we will not be able to issue a refund.

For reasons of hygiene and public health, refunds/exchanges are not available for opened products (this does not apply to damaged goods – damaged products will be exchanged like for like).

We strongly recommend that you fully insure the package that you are returning and use a carrier that can provide you with a proof of delivery. OMGTea will not be held responsible for items lost or damaged in transit.

If you are returning items for exchange please be aware that a second delivery charge may apply. 

RETURNS ADDRESS:

OMGTea Ltd, Platform 9, Hove Town Hall, Tisbury Road, Hove BN3 3BQ

If you have any lost or missing products from your order then please contact our Customer Care team info@omgteas.co.uk with your order number, details of the missing items and any supporting photographs.

Please notify us of any missing items within 30 days of the dispatch date. Unfortunately, we will not be held responsible for any loss should you fail to do this.

Stockists

OMGTea can be purchased at a variety of quality and natural retailers including: Ocado, Holland & Barrett (online), Wholefoods Market, Planet Organic, As Nature Intended, Revital, Victoria Health and Nature's Healthbox.

We also work in partnership with Harvey Nichols and Daylesford Organic.

Our full product range is also available on our own website www.omgteas.co.uk and Amazon.

Not at the moment but we are working on that! Also some of our UK stockists may ship internationally.

Wholesale

We work with award winning matcha tea farms in Japan to provide you with the highest quality matcha directly from the source.

As the UK authority on Matcha, OMGTea prides itself on providing the best possible Matcha both nationally and internationally, including grocery, health food stores, restaurants, cafes, and specialty retailers.

We offer competitive pricing for genuine quality matcha, we also provide support, education, and training to make your consumer offering a success.

Your partnership with OMGTea also gives back – a percentage of OMGTea’s profits has been pledged to The Healthy Life Foundation, a charity founded by Katherine, OMGTea’s Founder, that funds research into age related diseases.

Please contact us at sales@omgteas.co.uk for wholesale inquiries.

Competitions

Yes! We run a few different kinds of competitions throughout the year.

Monthly Review Prize Draw

As a small business, reviews are critical to our success and your feedback means so much.⁠

Each month we select 5 winners to win an OMGTea goody bag or £25 Gift Certificate.

To enter all you need to do is:⁠

1) Leave a review on the website of the retailer you purchased from⁠

2) Notify us at info@omgteas.co.uk⁠ with full details of the product purchased and the retailer website on which the review was left

Matcha Challenge Prize Draw

Every January we run the OMGTea Matcha Challenge where we ask participants to have a minimum of one serving of matcha every day for 21 days. At the end of the Challenge, participants complete a survey to reflect on their experience and they are entered into a prize draw to win Matcha for a year (1 x AAA Grade 30g tin every month for 12 months). 

Social Media Competitions

Throughout the year we also do a variety of ad hoc giveaways, sometimes partnering with groups of other brands. If you are interested in entering these competitions, we suggest you follow us on our social media accounts, which is where we will be announcing details.

OMGTea Instagram 

OMGTea Facebook