Frequently Asked Questions

Check out our most frequently asked questions here, if you still need help then please contact us at info@omgteas.co.uk

General Questions

Quality Matcha isn't just another type of green tea, it's the champagne of green tea. Matcha comes from the same plant as all tea, Camelia Sinesis but the way it is cultivated and processed is what makes matcha so special. Real matcha comes from Japan and is made from the finest shade-grown leaves stone-ground to a fine powder.

Translated from Japanese, matcha means "powdered tea". With regular green tea, which is infused in hot water, 85-90% of the nutrients are discarded with the leaves. However, with matcha, you're drinking the entire leaf so your body benefits from all the soluble and non-soluble elements of the tea first hand.

Matcha comes from the same tea plant (Camelia Sinensis) as all teas but about 4 weeks before it's harvested the Matcha tea field is shaded in bamboo (or a man-made bamboo equivalent), this special shading technique results in a 90% reduction of sunlight. The plants, now growing almost in the dark, compensate for the lack of light with an intense production of chlorophyll making the leaves rich in amino acids. The process encourages the chlorophyll to rise to the top and then at the time of harvest only the youngest most tender, emerald green leaves are picked from the top third of the bush.

After being steamed and then freeze-dried, the highest quality leaves are selected and the stems gently removed. The last step in producing our Matcha takes place in the factory where special granite stone mills grind the Tencha tea into superfine Matcha powder. The grinding itself is done in a cleanroom in which temperature and humidity are kept constant. Industrial quality air filters keep the air clean and eliminate bacteria and germs. One single stone mill grinds only up to 30-40g of tea per hour, which is the amount of one of our OMGTea Matcha tins. More rapid grinding would burn the leaves.

This very fine powder is mixed with water and drunk rather than being brewed and the leaves (or tea bag) discarded. This means you get all the benefits of the Matcha tea in every cup you drink - nothing is thrown away.

Yes all of our products are certified organic with Organic Farmers and Growers (OF&G).

OMGTea Matcha cultivation involves shading the plants with bamboo three to four weeks before harvesting. This process boosts the nutrient levels to of matcha to extraordinary levels.

The plants, which grow in near-darkness, compensate for the lack of light by producing an intense amount of chlorophyll. The leaves become packed with amino acids and the chlorophyll rises to the top, making the leaves a rich emerald green.

A Matcha rich and green in colour means that the leaves used were grown very well, with just the right duration of pre-harvest shading and other cultivation controls to encourage the plant to produce more chlorophyll. It tells us that the tea is rich in nutrition; higher in antioxidants and amino acids like L-theanine.

Yes it does but each ½ teaspoon serving (1gram) contains 34mg of caffeine, compared to 70-180mg for a cup of coffee. It is easily tolerated by most people for whom coffee makes them jittery this is because all of the other components that make up Matcha slow down the release of caffeine into the body. It usually takes three to six hours for this minimal amount of caffeine to be absorbed into the bloodstream; however the mental alertness and energy are apparent almost immediately upon drinking it.

The 'type' of caffeine in Matcha is different to that of caffeine in coffee, called Theophylline, which gives you a much more sustainable release of energy throughout the day.

In contrast to coffee, this timed-release mechanism tends to inhibit any sudden insulin increases, so there is no “crash” associated with quick drops in blood sugar that so many coffee drinkers feel an hour or so after drinking a cup. Nor does Matcha stimulate the production of cortisol, the stress hormone, as coffee can.

In other words, Matcha doesn’t give you that “wired” feeling. If you’re wary of caffeine, you can relax! And let Matcha help you relax!

So in a nutshell the combination of caffeine, phytonutrients, antioxidants and amino acids produces a fabulous effect on Matcha drinkers – the envious ability to be able to focus and be productive over an extended period of a few hours (for some, up to six hours). 

OMGTea comes from the Kagoshima prefecture and our award winning matcha is the pride and joy of our tea farmers. Kagoshima is on the southern island of Kyûshû, known for its lush vegetation and unspoilt landscape. The warm, humid climate provides the perfect conditions for growing matcha. Kagoshima is a volcanic island and as such has extremely nutrient-rich soils, at least eleven active volcanoes continue to provide the valuable minerals that help these extraordinary tea plants grow. Such optimum conditions enable the cultivation of the best quality organic matcha and it has been cultivated here for over 700 years. This long history and the ongoing optimisation of cultivation processes has made Kagoshima the second-biggest tea prefecture in Japan, specifically offering optimum conditions for organic matcha cultivation.

We run tests for heavy metals across our full product range on a regular basis and as a result of robust quality controls and laboratory analysis, we can guarantee that our matcha green tea is safe for consumption and does not contain any contamination of heavy metals outside of the legal limits. According to our General Specification we guarantee a value of no more than 5mg/ kg however in our analysis we detect around 0.1 mg / kg and in some cases the lead content is so low it is undetectable.

Furthermore, our matcha tea is 100% organic and produced in a sustainable way, so that the health promoting properties and taste are preserved.

Believe it or not, lumps are a sign of quality! At OMGTea we only use high-quality organic leaves that are gently and slowly stone ground to make sure the leaves are not burned and that the powder is fine. This process not only ensures a smoother taste but it also ensures your matcha mixes better with water. The finer the powder however, the more prone it is to clumps. Clumps forming can be avoided if the matcha powder is sifted before adding water or if the clumps are broken down by whisking after you have added water.

To avoid clumps, we always recommend using a tea strainer which is made of very fine mesh. Simply hold the strainer over your mug or bowl and put the matcha through it before mixing and this will set you well on your way to making the perfect cup of matcha every time!

Due to Its caffeine content it might be advisable for pregnant women to avoid drinking Matcha, particularly in the first trimester. There are studies that suggest that 200-300mg of caffeine a day is a safe limit for pregnant women. A typical serving of Matcha has 30mg of caffeine.

The BBD for Matcha is usually 2-3 years (at OMGTea we set it at 2 years) if it’s kept in a dark, dry place at room temperature. The ideal way to preserve Matcha is of course to be refrigerated below +5C (41F) or fridge temperature after opening. The more it comes in contact with air and light, the faster the degradation.

Tins are the ideal packaging method for protecting and preserving Matcha tea. The tin is mechanically sealed air tight in Japan to ensure freshness; the lid is lined with a rubber sealant so that an airtight seal can be made again if the lid is screwed on properly. This ensures it is kept fresh as long as possible.

Definitely and probably the best alternative option for those addicted to coffee. Matcha gives an energy release 4-6 times longer than coffee, while also regulating blood sugar, meaning that you will feel both energised and content. The L-theanine effect relaxes and calms the nervous system, rather than over- stimulating it. Switch to Matcha and we can almost guarantee that you won’t need coffee to get you through your day. You might still like the coffee taste so go for de-caff as the coffee “hit” won’t be required anymore.

L-theanine (chemical name g-ethylamino-L-glutamic acid) is a rare, water soluble amino acid and has been shown in scientific and clinical studies to have a direct influence on brain activity, particularly reducing stress. It is found only in certain species of tea plants and most abundantly in Japanese Matcha. It was first discovered in 1949 and not only does it provide one of the important health benefits of tea, it is also the major flavour of green tea. 

L-theanine is responsible for increasing alpha brain wave activity, which in turn promotes relaxation. When combined with the stimulant caffeine it allows tea to induce a feeling of increased concentration over a longer period of time, compared to caffeine alone. This is because the effects of caffeine are being moderated by L-theanine.

Matcha has been used by the Zen Buddhist Monks for exactly these seemingly contradictory qualities. The timed release of energy by the caffeine and theophylline is at a rate that the body can deal with naturally (sustained 3-6 hours) while the powerful amino acid effect of the L-theanine relaxes and focusses. L-theanine encourages the transition from the beta brain waves of mental arousal to the alpha brain waves of relaxation. 

Since the Fukushima disaster, checking our teas for radioactivity has become a standard process. We mainly source our tea from cultivation areas in the Kyushu region in the southwest of Japan. These tea fields are more than 1,000 kilometers away from Fukushima. Since the incident we regularly analyze our products for radiation and all of our products are in the non-detectable area.

Matcha is naturally gluten-free. No colour or flavour enhancers, sugar, or anything added. Just pure Japanese organic matcha green tea.

Yes our full range of Matcha tea is vegan.

Payment

You can use any major debit or credit card, including American Express and PayPal.

Yes you can contact us on 01273 855882 to place an order over the phone if you'd prefer. However, we are a small team and aren't always able to get to the phone so it's much faster to order online via our website. It's also safer to order via the website as we won't need to take your credit card details.

We use Shopify as our platform, which is widely used and is PCI compliant.

They say: "Shopify is certified Level 1 PCI DSS compliant. This compliance extends to all online stores powered by Shopify. We are very serious about securely hosting your online store and have invested significant time and money to certify our solution is PCI compliant. From annual on-site assessments validating compliance to continuous risk management, we work really hard to ensure our shopping cart software and ecommerce hosting is secure."

Shipping

UK orders are shipped via Royal Mail Tracked 48 and 24, depending on what delivery option you choose at checkout.

Please note that whilst in most cases, your order will arrive within these timeframes, we are unable to guarantee timings.

Once your order has been shipped you will receive a tracking number so that you can track your package.

Standard delivery for orders within the UK and under £40 is £3.50.

You qualify for free delivery to any UK address when you spend £40 or more in a single transaction. Please note that shipping of goods over 2kg will also incur a delivery charge (regardless of order value). 

Here is a list of shipping costs:

UK

• Standard Shipping (Royal Mail 48 hours tracked): £3.50

• Express Shipping (Royal Mail 24 hours tracked): £4.50

• Free Shipping: on orders of £40 or more (maximum weight 2kg)

Heavy Goods Shipping (UK) • 2.5kg - 5kg: £10.00

• 5 - 10kg: £15.00

• 10kg - 25kg: £25.00

Unfortunately we have had to suspend EU shipments temporarily.

New border procedures, including additional customs paperwork, needed for parcels going to Europe, are putting extra pressure on turnaround and transit times and increasing costs. There is the added complexity of customs charges as we are now outside of the EU and at the moment, we are unable to advise our European customers on what these may be. As a result, we don't feel that we can offer the level of service you deserve.

Thank you all for your support and we would like to reassure you that we are doing all we can to work out a solution that works for everyone and to be able to start shipping OMGTea products to our European customers again soon.

Please accept our sincere apologies for any inconvenience and if you should have any questions, don't hesitate to get in touch at info@omgteas.co.uk.

Once your order has been shipped you will receive a link to the Royal Mail website and a tracking number so that you can track your package.

Cancelling, Changing or Returning an Order

You can cancel your order up to 7 days after you've placed it.

We process orders quite quickly, usually on the same day if processed before 2pm (excluding weekends and bank holidays) but if you contact us right away, we will try our best to cancel it and refund you before sending out. Please email us at info@omgteas.co.uk with any order change or cancellation requests.

You can also return your order to us once you receive it and we'll issue a refund as soon as we've checked the items are unopened and in good condition. You will need to pay for the return postage, we recommend you use a signed for option as we can't issue a refund until we receive the goods.

You can cancel your order up to 7 days after you've received it.

You can also return your order to us once you receive it and we'll issue a refund as soon as we've checked the items are unopened and in good condition. You will need to pay for the return postage, we recommend you use a signed for option as we can't issue a refund until we receive the goods. Returns will take approximately 5 working days for the process once the goods have arrived. Items must be in original packaging. If our labels are removed from the product, we will not be able to issue a refund.

For reasons of hygiene and public health, refunds/exchanges are not available for opened products (this does not apply to damaged goods – damaged products will be exchanged like for like).

We strongly recommend that you fully insure the package that you are returning and use a carrier that can provide you with a proof of delivery. OMGTea will not be held responsible for items lost or damaged in transit.

If you are returning items for exchange please be aware that a second delivery charge may apply. 

RETURNS ADDRESS:

OMGTea Ltd, Platform 9, Hove Town Hall, Tisbury Road, Hove BN3 3BQ

If you have any lost or missing products from your order then please contact our Customer Care team info@omgteas.co.uk with your order number, details of the missing items and any supporting photographs.

Please notify us of any missing items within 30 days of the dispatch date. Unfortunately, we will not be held responsible for any loss should you fail to do this.

Stockists

OMGTea can be purchased at a variety of quality and natural retailers including: Ocado, Holland & Barrett (online), Wholefoods Market, Planet Organic, As Nature Intended, Revital, Victoria Health and Nature's Healthbox.

We also work in partnership with Harvey Nichols and Daylesford Organic.

Our full product range is also available on our own website www.omgteas.co.uk and Amazon.

Not at the moment but we are working on that! Also some of our UK stockists may ship internationally.

Wholesale

We work with award winning matcha tea farms in Japan to provide you with the highest quality matcha directly from the source.

As the UK authority on Matcha, OMGTea prides itself on providing the best possible Matcha both nationally and internationally, including grocery, health food stores, restaurants, cafes, and specialty retailers.

We offer competitive pricing for genuine quality matcha, we also provide support, education, and training to make your consumer offering a success.

Your partnership with OMGTea also gives back – a percentage of OMGTea’s profits has been pledged to The Healthy Life Foundation, a charity founded by Katherine, OMGTea’s Founder, that funds research into age related diseases.

Please contact us at sales@omgteas.co.uk for wholesale inquiries.

Promotions & Competitions

Yes! We run a few different kinds of competitions throughout the year.

Monthly Review Prize Draw

As a small business, reviews are critical to our success and your feedback means so much.⁠ On a regular basis, we select 5 winners to win an OMGTea goody bag or £25 Gift Certificate.

To enter all you need to do is:⁠

1) Leave a review on the website of the retailer you purchased from⁠

2) Notify us at info@omgteas.co.uk⁠ with full details of the product purchased and the retailer website on which the review was left

Matcha Challenge Prize Draw

Every January we run the OMGTea Matcha Challenge where we ask participants to have a minimum of one serving of matcha every day for 21 days. At the end of the Challenge, participants complete a survey to reflect on their experience and they are entered into a prize draw to win Matcha for a year (1 x AAA Grade 30g tin every month for 12 months). 

Social Media Competitions

Throughout the year we also do a variety of ad hoc giveaways, sometimes partnering with groups of other brands. If you are interested in entering these competitions, we suggest you follow us on our social media accounts, which is where we will be announcing details.

OMGTea Instagram 

OMGTea Facebook 

Free Gift Terms and Conditions

From time to time we run “Free Gift” offers and promotions when you purchase qualifying items or place a qualifying order. These are the terms and conditions that govern those promotions:

  • The free gift offer is for UK residents only.
  • The free gift cannot be substituted for any other item, cash or credit.
  • The free gift is sent with your order.
  • Placing multiple orders or orders for multiple items does not entitle you to more than one free gift.
  • This offer is only available on orders placed here on our website, omgteas.co.uk
  • The free gift offer may not be used in conjunction with any other offer or promotion that we run on our website, unless otherwise stated.
  • Only one free gift per order, per person, per address for the duration of the offer / promotion (If you place more than one order with us in the period the free gift offer is running, you will only receive the gift on your first order), unless otherwise stated.
  • The free gift will be dispatched with the relevant items from your qualifying order
  • If a customer wishes to return an order or item which qualified for a gift with purchase, the transaction can only be refunded if the gift with purchase item is also returned.
  • This promotion or offer is valid within the dates as stated or until supplies last
  • In the event of any dispute, the decision of OMGTea is final.
  • We reserve the right to amend these terms and conditions at any time. If we do this we will publish the amended terms and conditions on this page.

NO PURCHASE IS NECESSARY TO ENTER OR WIN. A
PURCHASE DOES NOT INCREASE THE CHANCES OF WINNING.
 

1. Eligibility: This Campaign is open only to those who sign up by email hello@omgteas.co.uk and who are 18 as of the date of entry. The Campaign is only open to legal residents of the United Kingdom and is void where prohibited by law.
Employees of OMGTea Ltd, its affiliates, subsidiaries, advertising and promotion agencies, and suppliers, (collectively the “Employees”), and immediate family members and/or those living in the same household of Employees are not eligible to participate in the Campaign. The Campaign is subject to all applicable national and local laws and regulations. Void where prohibited.
 

2. Agreement to Rules: By participating, the Contestant (“You”) agree to be fully unconditionally bound by these Rules, and You represent and warrant that You meet the eligibility requirements. In addition, You agree to accept the decisions of OMGTea Ltd as final and binding as it relates to the content of this Campaign. 

3. Campaign Period: Entries will be accepted online starting December 1, 2021 and ending on February 28, 2022. All online entries must be received by February 28, 2021​. 

4. How to Enter: The Campaign must be entered by submitting an entry via email to info@omgteas.co.uk . The entry must fulfill all Campaign requirements, as specified, to be eligible to win a prize. Entries that are incomplete or do not adhere to the rules or specifications may be disqualified at the sole discretion of OMGTea Ltd. You may enter only once. You must provide the information requested. You may not enter more times
than indicated by using multiple email addresses, identities, or devices in an
attempt to circumvent the rules. If You use fraudulent methods or otherwise attempt
to circumvent the rules, your submission may be removed from eligibility at the
sole discretion of OMGTea Ltd.
 

5. Prizes: The Winner(s) of the Campaign (the
“Winner”) will receive a Year's supply of Matcha AAA Grade (1 x 30g tin per month for 12 months). Actual/appraised value may differ at time of prize award. There will also be five runners up prizes of a £25 gift certificate to be used on
www.omgteas.co.uk only. The specifics of the prize shall be solely determined by OMGTea Ltd. No cash or other prize substitution shall be permitted except at OMGTea Ltd discretion. The prize is non-transferable. Any and all prize-related expenses, including without limitation any and all national and/or local taxes, shall be the sole responsibility of Winner. No substitution of prize or transfer/assignment of prize to others or request for the cash
equivalent by Winner is permitted. Acceptance of prize constitutes permission for OMGTea Ltd to use Winner’s name, likeness, and entry for purposes of advertising and trade without further compensation, unless prohibited by law.
 

6. Odds: The odds of winning depend on the number of eligible entries received. 

7. Winner(s) Selection and Notification: Winner will be selected by random draw under the supervision of OMGTea Ltd. Winner will be notified by email within five (5) days following selection of Winner. OMGTea Ltd shall have no liability for Winner’s failure to receive notices due to spam, junk e-mail or other security settings or for Winner’s provision of incorrect or otherwise non-functioning contact information. If Winner cannot be contacted, is ineligible, fails to claim the prize within 14 days from the time award notification was sent, or fails to timely return a completed and executed declaration and release as required, the prize may be forfeited and an alternate Winner selected. Receipt by Winner of the prize offered in this Campaign is conditioned upon compliance with any and all national and local laws and regulations. ANY VIOLATION OF THESE OFFICIAL RULES BY WINNER (AT OMGTea Ltd‘s SOLE DISCRETION) WILL
RESULT IN WINNER’S DISQUALIFICATION AS WINNER OF THE CAMPAIGN, AND ALLPRIVILEGES AS WINNER WILL BE IMMEDIATELY TERMINATED.
 

8. Rights Granted by You: By entering this content (e.g., photo, video, text, etc.), You understand and agree that OMGTea Ltd, anyone acting on behalf of OMGTea Ltd, and OMGTea Ltd’s licensees, successors, and assigns, shall have the right, where permitted by law, to print, publish, broadcast, distribute, and use in any media now known or hereafter developed, in perpetuity and throughout the World, without
limitation, your entry, name, portrait, picture, voice, likeness, image, statements about the Campaign, and biographical information for news, publicity, information, trade, advertising, public relations, and promotional purposes without any further compensation, notice, review, or consent.
 

9. Terms & Conditions: OMGTea
Ltd reserves the right, in its sole discretion, to cancel, terminate, modify or suspend the Campaign should virus, bug, non-authorized human intervention, fraud, or other cause beyond OMGTea Ltd’s control corrupt or affect the administration, security, fairness, or proper conduct of the Campaign. In such case, OMGTea Ltd may select the Winner from all eligible entries received prior to and/or after (if appropriate) the action taken by OMGTea Ltd. OMGTea Ltd reserves the right, in its sole discretion, to disqualify any individual who tampers or attempts to tamper with the entry process or the operation of the Campaign or website or violates these Terms & Conditions. OMGTea Ltd has the right, in its sole discretion, to maintain the integrity of the Campaign, to void votes for any reason, including, but not limited to: multiple entries from the same user from
different IP addresses; multiple entries from the same computer in excess of that allowed by Campaign rules; or the use of bots, macros, scripts, or other technical means for entering. Any attempt by an entrant to deliberately damage any website or undermine the legitimate operation of the Campaign may be a violation of criminal and civil laws. Should such attempt be made, OMGTea Ltd reserves the right to seek damages to the fullest extent permitted by law.
 

10. Limitation of Liability: By entering, You agree to release and hold harmless OMGTea Ltd and its subsidiaries, affiliates, advertising and promotion agencies, partners, representatives, agents, successors, assigns, employees, officers, and directors from any liability, illness, injury, death, loss, litigation, claim, or damage that may
occur, directly or indirectly, whether caused by negligence or not, from: (i) such entrant’s participation in the Campaign and/or his/her acceptance, possession, use, or misuse of any prize or any portion thereof; (ii) technical failures of any kind, including but not limited to the malfunction of any computer, cable, network, hardware, or software, or other mechanical equipment;
(iii) the unavailability or inaccessibility of any transmissions, telephone, or
Internet service; (iv) unauthorized human intervention in any part of the entry
process or the Promotion; (v) electronic or human error in the administration
of the Promotion or the processing of entries.
 

11. Disputes: THIS Campaign IS GOVERNED BY THE LAWS OF United Kingdom AND East Sussex, WITHOUT RESPECT TO CONFLICT OF LAW DOCTRINES. As a condition of participating in this Campaign, participantagrees that any and all disputes that cannot be resolved between the parties, and causes of action arising out of or connected with this Campaign, shall be resolved individually, without resort to any form of class action, exclusively before a court located in East Sussex having jurisdiction. Further, in any such dispute, under no circumstances shall participant be permitted to obtain awards for, and hereby waives all rights to, punitive, incidental, or consequential damages, including reasonable attorney’s fees, other than participant’s actual out-of-pocket expenses (i.e. costs associated with entering this Campaign). Participant further waives all rights to have damages multiplied or increased. 

12. Privacy Policy: Information submitted with an entry is subject to the Privacy Policy stated on the OMGTea Ltd website. 

13. Sponsor: The Sponsor of the Campaign is OMGTea Ltd . 

14. By participating in the contest, You, the Contestant, have affirmatively reviewed, accepted, and agreed to all of the Official Rules & Regulations. 

  

  

   

Free Gift Terms and Conditions

From time to time we run “Free Gift” offers and promotions when you leave a review for OMGTea product(s) on the OMGTea and other retailer websites. These are the terms and conditions that govern those promotions:

  • The free gift offer is for UK residents only.
  • The free gift cannot be substituted for any other item, cash or credit.
  • Only one free gift per person, per address
  • This promotion or offer is valid within the dates as stated or until supplies last
  • In the event of any dispute, the decision of OMGTea is final.

We reserve the right to amend these terms and conditions at any time. If we do this we will publish the amended terms and conditions on this page.

1- The promoter is: OMGTea Ltd whose registered office is at Platform 9, Tisbury Road, Hove BN3 3BQ.

2- The competition is open to residents of the United Kingdom aged 18 years or over except employees of OMGTea and their close relatives and anyone otherwise connected with the organisation or judging of the competition.

3- There is no entry fee and no purchase necessary to enter this competition.

4- By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.

5- Route to entry for the competition and details of how to enter are via Instagram.

6- Only one entry will be accepted per person. Multiple entries from the same person will be disqualified.

7- Closing date for entry will be Sunday, May 22nd at 5pm. After this date the no further entries to the competition will be permitted.

8- No responsibility can be accepted for entries not received for whatever reason.

9- The rules of the competition and how to enter are as follows:

To enter:⁠

  • 1. LIKE the Green Gold Instagram post⁠
  • 2. FOLLOW @yumejewellery and @omgmatchatea⁠
  • 3. TAG 2 x friends in the comments who would love this Green Gold Giveaway⁠

10- The promoter reserves the right to cancel or amend the competition and these terms and conditions without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of the promoter’s control. Any changes to the competition will be notified to entrants as soon as possible by the promoter.

11- The promoter is not responsible for inaccurate prize details supplied to any entrant by any third party connected with this competition.

12- The prize is as follows: 

 @yumejewellery Green Gold & Emerald earrings and one lucky winner will also receive an OMGTea Gift Set with a 30g tin of Green Gold Organic Matcha, spoon and traditional bamboo whisk as well as a tea strainer.⁠

The prize is as stated and no cash or other alternatives will be offered. The prizes are not transferable. Prizes are subject to availability ,and we reserve the right to substitute any prize with another of equivalent value without giving notice.

13- Winner will be chosen at random, from all entries received.

14- The winner will be notified by email and/or DM on Instagram within 28 days of the closing date. The winner will only ever be contacted by OMGTea. If the winner cannot be contacted or do not claim the prize within 14 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner. 

15- OMGTea will notify the winner when and where the prize will be sent for delivery.

16- The promoter’s decision in respect of all matters to do with the competition will be final and no correspondence will be entered into.

17- By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.

18- The competition and these terms and conditions will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England.

19- The winner agrees to the use of his/her name and image in any publicity material, as well as their entry. Any personal data relating to the winner or any other entrants will be used solely in accordance with current UK data protection legislation and will not be disclosed to a third party without the entrant’s prior consent.

20- The winner’s name will be available 28 days after closing date by emailing the following address: info@omgteas.co.uk. 

21- Entry into the competition will be deemed as acceptance of these terms and conditions.

22- This promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook, Twitter or any other Social Network.