Refund policy

HOW DO I RETURN A PRODUCT

If when you receive your product(s), you are not completely satisfied you may return the items to us, within seven days for exchange or refund. Returns will take approximately 5 working days for the process once the goods have arrived. Items must be in original packaging, in all original boxes, packaging materials.
If our labels are removed from the product – the warranty becomes void.

We strongly recommend that you fully insure your package that you are returning. We suggest the use of a carrier that can provide you with a proof of delivery. OMGTEA Ltd will not be held responsible for items lost or damaged in transit.

All shipping back to OMGTEA Ltd is paid for by the customer. We are unable to refund you postal fees.

Any product returned found not to be defective can be refunded within the time stated above and will be subject to a 15% restocking fee to cover our administration costs. Goods found to be tampered with by the customer will not be replaced but returned at the customers’ expense.

If you are returning items for exchange please be aware that a second charge may apply.

RETURNS ADDRESS:

OMGTea Ltd, Flat 1 Royal Court
8 Kings Gardens
Hove BN3 2PF

LOST ITEMS

If you have any lost or missing products from your order then please contact our Customer Care team info@omgteas.co.uk

Lost parcels must be reported within 14 days of the dispatch date we will not be liable for any loss should you fail to do this.